Return Policy

1. Overview

At Belula Art, we are committed to providing high-quality art prints and custom artwork. Whether an item arrives damaged or you simply change your mind, we want the process to be straightforward, fair, and transparent. Eligible standard catalog prints carry a 30-day, no-questions-asked return window — you don't need to give us a reason.

This Return Policy applies to all purchases made through belula.art and is specific to customers in the United States. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Issues Due to Our Error (Damaged, Defective, or Incorrect Items)

If an issue occurs due to our error or shipping mishandling, we will make it right at no cost to you. This includes:

• Items that arrive damaged upon delivery (tears, bends, scratches, broken frames, etc.)
• Items with manufacturing or print defects affecting quality or appearance
• Items damaged during carrier transit
• Incorrect items received that do not match what you ordered

For items in this category, we provide a full refund or a free replacement / reprint, and provide a prepaid return shipping label if a physical return is required.

2.2 Returns Not Due to Our Error (Standard Catalog Items)

For standard, non-custom catalog prints, you may initiate a return within 30 days of delivery for any reason — no questions asked. You don't need to justify the return; we just ask that:

• The item is in new, unused, and undamaged condition
• The item is returned in its original packaging or equivalent protective packaging
• You contact support prior to sending the return to receive Return Authorization and the designated return shipping address

For returns not due to our error, no prepaid return label is provided (the customer is responsible for return shipping costs), and we will refund the purchase price of the item once received and inspected.

2.3 Non-Returnable Items

The following items are not eligible for return:

• Custom / Personalized Artwork: All custom artwork created from your uploaded images or tailored personalizations cannot be returned or refunded for change of mind, as these are unique made-to-order products. (However, custom artwork that arrives damaged or defective is fully covered for a free reprint/replacement or refund under Section 2.1).
• Items Damaged by Customer: Items damaged after delivery due to improper handling, hanging accidents, exposure to moisture/sunlight, or normal wear and tear.
• Items Outside the Return Window: Items for which the 30-day window has expired.
• Final Sale Items: Any items explicitly marked as "final sale" at checkout (unless defective upon arrival).

3. Return Timeframe

3.1 30-Day Window

You have 30 days from the date of delivery (as confirmed by the carrier tracking timestamp) to request a return, replacement, or refund.

To be eligible, you must contact our customer service team within 30 days of delivery and obtain a Return Authorization (RA) before sending any items back.

3.2 Late Requests

Requests submitted after the 30-day window cannot be accepted. We strongly encourage inspecting your order immediately upon delivery.

4. How to Request a Return or Replacement

4.1 Contact Customer Support

To initiate a return or report a damaged/defective product, please contact us:

• Email: support@belula.art
• Subject Line: "Return Request - [Your Order Number]"

4.2 Information to Include

• Your order number and name on the order
• Item(s) being returned or replaced
• Reason for return (optional for standard catalog items — we don't require a justification)
• For damaged or defective items: clear photos showing the damaged print, packaging, and shipping label
• Your preferred resolution (replacement/reprint, refund, or store credit)

4.3 Return Authorization & Return Address

Once reviewed, our team will issue a Return Authorization (RA) number and, if physical return is required, provide the specific return warehouse address instructions.

Important: Do not send items to our corporate mailing address or without an RA number, as unauthorized returns cannot be tracked or processed.

5. Return Process & Shipping

5.1 Photo-First Resolution for Damaged / Defective Items

In most cases involving damaged or defective prints, clear photographic evidence is sufficient for our team to immediately approve a free replacement reprint or refund. You will generally not be required to ship the damaged print back.

If we do request a physical return of a damaged or incorrect item, Belula Art will provide a prepaid return shipping label at zero cost to you.

5.2 Customer-Initiated Returns (Non-Error)

If you are returning an eligible standard item for reasons other than our error, you are responsible for purchasing return postage. No return label is provided.

Please contact support@belula.art to obtain the designated return facility address. We strongly recommend using a trackable shipping service (e.g., USPS, UPS, or FedEx) and retaining your tracking receipt. Belula Art cannot be held liable for packages lost or damaged in transit during customer-initiated return shipping.

5.3 Packaging & Inspection

All physical returns must be securely packed to prevent transit damage. Once received at our facility, returned items are inspected within 3-5 business days.

6. Refunds, Replacements & Fees

6.1 If Due to Our Error (Damaged, Defective, Wrong Item)

You may choose between:

• Free Replacement / Reprint: We produce and ship a replacement item via standard shipping at no cost.
• Full Refund: We refund the full item purchase price to your original payment method.
• Store Credit: We issue a full store credit code applicable toward any future purchase.

6.2 If Not Due to Our Error (Standard Item Returns)

Once the returned item is received and inspected in original condition, we will refund the item purchase price to your original payment method, or issue store credit if preferred.

6.3 Restocking Fees

$0 Restocking Fee: Belula Art does not charge any restocking or administrative fees for returns.

6.4 Refund Processing Times

Once a refund is approved or inspected:

• Credit / Debit Card: 10-14 business days (depending on your card issuer or bank)
• PayPal / Digital Wallets: 5-7 business days
• Store Credit: Issued immediately upon approval
• Replacements: Produced and shipped within 3-5 business days of approval

7. Exchanges

We do not offer direct item-for-item exchanges for different designs or sizes. If you would like a different artwork or size, please return your eligible standard item for a refund or store credit and place a new order on our website.

8. Special Circumstances

8.1 Lost or Stolen Packages

If tracking indicates your package was delivered but you have not received it, please notify us at support@belula.art within 7 days of the delivery scan. We will assist in investigating with the carrier and provide a replacement or resolution.

8.2 Incorrect Items Received

If you receive an item different from your order confirmation, please contact us immediately with photos. We will promptly produce and dispatch the correct item at zero cost and provide a prepaid return label for the incorrect product if return is requested.

9. Customer Responsibilities

To help us assist you efficiently, please ensure to:

• Inspect your artwork upon delivery and notify us within 30 days if there is an issue
• Provide accurate order details and clear photos of any damaged or defective goods
• Contact customer support prior to sending any physical return to obtain the correct return address and Return Authorization
• Securely package any returned items and use a trackable shipping method

10. Limitations and Exclusions

• US Customers Only: This policy applies to purchases shipped to addresses within the United States.
• Custom / Uploaded Artwork: Personalized art created from custom image uploads is non-returnable except when damaged or defective upon arrival.
• Gift Purchases: Refunds are issued to the original payment method used for the order. Gift recipients may be eligible for store credit or replacement for damaged items.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted to this page with an updated revision date.

12. Contact Us

If you have questions about this policy, need a return address, or wish to start a return, please reach out to: